Frequently Asked Questions

How to Order

Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total but will not finalize charges to your account until after your order has shipped complete. Funds may appear as unavailable on your account during this time, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.

If you prefer, you can also order by phone by calling Customer Service Representatives are available from 8:00 A.M. - 8:00 P.M. EST Monday through Friday at 1-800-938-5668.

What if I have a question about my order or cannot find an item?

If you have questions or need assistance placing your order or finding an item, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8a.m. to 8p.m. EST. Call toll-free at 1-800-938-5668 or email transadvantagecs@geiger.com.

Should I place another order if an item is on backorder?

No, please do not place another order. All backorders will be shipped as soon as stock is replenished. You will also be notified via email when your order has been filled. If you have any questions please contact Customer Service team is here to help! Reps are available Monday - Friday from 8a.m. to 8p.m. EST. Call toll-free at 1-800-938-5668 or email transadvantagecs@geiger.com.

I received the incorrect product, how do I return and order what I need?

Please contact us 8:00 A.M. - 8:00 P.M. EST Monday through Friday toll-free at 1-800-938-5668 or email transadvantagecs@geiger.com and we will assist you for return of incorrect product and replacement order needed.

When can I expect to receive my order?

You can expect in-stock warehouse items to ship within 24 hours of placing your order. For made to order on-demand items and customized stationery products, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

How will my product be delivered?

Orders typically ship via UPS Ground unless requested otherwise. UPS delivers without a signature required. In the event you would like a signature required, please contact us at the time of order entry. We will then request UPS require a signature.

Returns

We will be happy to assist you on the return of packaged goods and apparel that meet the criteria noted below. To begin the return process, please contact Customer Service Team toll-free 8:00 A.M. - 8:00 P.M. EST Monday through Friday at 1-800-938-5668 or email transadvantagecs@geiger.com. Customer Service will send a Return Authorization to be included with the returned product.

  • Only inventory items purchased through Trans Advantage Store will be accepted.
  • Items must be in resalable condition.
  • Items must be received within 60 days of shipping date.
  • All packaged items must be returned to the warehouse address location Customer Service provides before a credit will be issued. We are unable to pick up and/or package items for customers.
  • Customer Service will issue credit based on the original invoice amount as per the timeline noted below. Please note that freight and handling charges are not refundable unless the return is due to a service error.

0-60 Days - Credit
61+ Days - No Credit
Returns cannot be accepted after 60 days.

Please Note: Items identified as "made to order" or "on demand" items are not returnable.

Geiger will manage the process and absorb the cost to issue call tags for any return resulting from a Geiger error. For all other returns, Trans Advantage recommends that customers ship their returns as directed on the Return Authorization document. Call tags can be issued, but their cost is often double or triple basic freight charges. These charges will be invoiced to the customer.

Geiger will handle the freight claim process with the carrier, in the event a shipment arrives damaged. It is necessary for the customer to contact us immediately in order to start the claim process.

All claims for damaged or defective merchandise must be made within 10 days of receipt.

If you have additional questions, please contact the Customer Service Team from 8:00 A.M. - 8:00 P.M. EST Monday through Friday toll-free at 1-800-938-5668 replacement orders.

Shipping Costs and Taxes

Merchandise pricing does not include shipping or taxes. Shipping cost and Taxes will be applied to your order total appropriately based on your state and local laws.

Please note expedited shipping will incur additional upcharges. We recommend email Customer Service or call from 8:00 A.M. - 8:00 P.M. EST Monday through Friday at 1-800-938-5668 for a quote prior to using an expedited ship method.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Can I ship to multiple addresses?

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-800-938-5668.

Supported browsers.

The following browsers are compatible with this store:

Internet Explorer version 11 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.